FAQ

On which days does the tour take place?
We currently offer tours on Mondays,  Wednesdays and Fridays.

How long does the tour last?
We start at 3.30 PM and the tour lasts for approximately 2.5 hours.

Is there a minimum age to join?
Guests need to be at least 18 years old to join.

What happens if it rains?
The tour is offered rain or shine (or snow or hail).

What happens if I don’t/can’t drink alcohol?
You can have non-alcoholic drinks instead. Just let your guide know about this at the start of the tour.

Do I need to reserve or can I just show up?
You can check availability, reserve and pay online with your credit card on our website. To reserve, click on you preferred day on the calendar.  Available days are coloured green.

While we can’t guarantee a place without a reservation, feel free to contact us on +353 86 3046740 or turn up outside Waterford Crystal at 3.30 pm on the day of tours and it may be possible to accommodate you.

Where is the meeting point?
We meet outside Waterford Crystal Visitor Centre on the Mall in Waterford City as shown on the map

What is your cancellation policy?
We offer full refund for cancellations made up to 48 hours before the start of the tour. There are no refunds for late arrivals or no shows, sorry.